The article explores the value opportunity of adopting a 'human-centered approach' to 'agentic AI' in financial services, using real-world examples from software engineering, KYC, and claims processing. It discusses how leading financial firms are scaling AI to drive business value and how a gap is emerging between leaders and laggards.
In my last blog, I discussed how leading financial services (FS) firms are scaling AI for business value and how a widening gap is emerging between the leaders and laggards. I also introduced agentic architecture, sharing real world examples from software engineering, KYC and claims. In this blog, I first explore the value opportunity at…
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Lloyds Banking Group announced that its use of generative AI generated £50M in value in 2025, and they have set a target of over £100M in value from 'next gen' AI by 2026. This includes rolling out an AI-powered financial assistant to their 21M users and launching an AI Academy to upskill their 67,000-strong workforce.
Fundamental, an AI lab, has emerged from stealth with a $255 million Series A funding round and a new foundation model called Nexus that is designed to analyze structured enterprise data, an area where traditional AI models often struggle. The company believes Nexus can reshape how large enterprises analyze their data by combining predictive AI with contemporary tools.
Sapiom, a startup founded by a former Shopify payments director, has raised $15 million to build a financial layer that allows AI agents to automatically purchase and access external software, APIs, and data services needed to power their applications. This aims to eliminate the backend infrastructure challenges faced by non-technical creators when trying to launch their AI-powered apps into full production.